Shipping
User information: Shipping
The delivery of our products is done with utmost care. Orders received weekdays before 13:00 hours (CET) will be sent the same day. In the event articles are unexpectedly out of stock we will contact you immediately.
Products weighing up to 30 kg or orders of a total shipping weight less than 30 kg are shipped with DPD parcel service. Products weighing over 30 kg or featuring special shape or extent will be shipped differently.
Shipment with DPD Parcel Service
For shipping the orders, The Solution Shop has established a strategic cooperation with DPD Parcel Service. If your order is shipped by DPD Parcel Service, the following transaction procedure is applied:
As soon as your order is ready for shipment, it will be sent off. It will be delivered to the delivery address you communicated. Please understand that providing you with exact delivery date is not possible. The day we send off your delivery, The Solution Shop will also send you a shipping confirmation that serves to inform you on the shipment.
On the shipping day, The Solution Shop will provide you with a so-called track & trace number that enables you to follow your order’s shipping status online. You can see the estimated delivery time by entering your tracking number on the following website: www.dpdpredict.com
Orders are exclusively delivered to the recipient’s address. Please note, that your delivery’s receipt has to be confirmed by your signature in order to ensure the order shipment to be insured.
In case you are not there, DPD Parcel Service will leave you a message and attempt once again to deliver your order on the following day.
On request, we can arrange for your parcel to be delivered at a specific date or time. For more information on options and fees, please contact us.
Deliveries abroad
We can deliver your parcel to various countries. Delivery times may vary per country.
Below you’ll find a summary of the average DPD delivery times in weekdays:
| Country - delivery address | Days | Country - delivery ad | Days |
| Austria (AT) | 2-3 | Isle of Man (IM) | 2-3 |
| Belgium (BE) | 1-2 | Italy (IT) | 2-3 |
| Bulgaria (BG) | 4 | Latvia (LV) | 3-4 |
| Croatia (HR) | 2-3 | Lithuania (LT) | 3-4 |
| Czech republic (CZ) | 2-3 | Luxembourg (LU) | 1-2 |
| Denmark (DK) | 2-3 | Netherlands (NL) | 1-2 |
| Estonia (EE) | 3-4 | Norway (NO) | 3-4 |
| Finland (FI) | 2-3 | Poland (PL) | 2-3 |
| France (FR) | 2-3 | Portugal (PT) | 3-4 |
| Germany (DE) | 1-2 | Romania (RO) | 3-4 |
| Great-Brittain (GB) | 2-3 | Slovakia (SK) | 2-3 |
| Greece (GR) | 5-6 | Slovenia (SI) | 2-3 |
| Hungary (HU) | 2-3 | Spain (ES) | 2-3 |
| Iceland (IS) | 3-4 | Sweden (SE) | 2-3 |
| Ireland (IE) | 3-4 | Switzerland (CH) | 2-4 |
These average delivery times are of appliance to Standard DPD deliveries.
The delivery can be delayed due to contingence circumstances.
Delivery times not mentioned in the above summary are available on request.
Trace your parcel online
Orders sent with DPD parcel service can be traced online. The day of shipment you’ll receive a message containing the track & trace code of your parcel. It’s possible for you to trace your parcel online at www.dpd.com.
What if you’re not at home
If DPD attempts to offer your parcel but you are not at home, you’ll receive a delivery notification. On this notification you will find further instructions to receive your parcel or to pick up your parcel at the nearest DPD pick-up point.
Shipping costs
The shipping costs of your order depend on the delivery address and the size of your order. These costs will be calculated after you placed the articles in the shopping basket and filled in the complete delivery address.
If you have any further questions, please don’t hesitate to contact us.